Check out our process below!
Please reach us at info@bnbbuddies.com if you cannot find an answer to your question.
Currently serving the greater San Antonio and Austin areas including New Braunfels, Canyon Lake, San Marcos, Kyle and Buda!
Bnb Buddies uses industry standard COVID-19 certified disinfectants, window cleaner and floor cleaner. However if you have preferred products we are happy to use host supplied cleaners at your properties.
No, we do not supply items needed for a guest's stay. Hosts will need to supply items such as toilet paper, paper towels, trash bags, toiletries, snacks etc. However cleaners will help notify hosts when supplies begins to run low. We recommend scheduling deliveries in line with cleanings to ensure prompt acceptance of items.
There is no penalty to you if the change is made up to 2 hours before the start time of the cleaning. If the cleaning is canceled within 2 hours of cleaning and/or upon the arrival of the cleaner a $50 canceled cleaning fee will be assessed to compensate cleaners for their time and travel.
Bnb Buddies works off of prioritizing same day turnovers to ensure homes are ready for incoming guests. If your property is not a same day check-in it may be pushed back to later in the day to accommodate scheduling. If your listing is booked last minute notify a member immediately and we will make necessary changes to ensure your rental is cleaned as soon as possible.
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